Login Problems

Note:
Authentication errors with logging in to Qdos may result from

• (i) incorrect Username;
• (ii) incorrect Access Key or Password; and/or
• (iii) Accounts associated with the Username have been Abandoned, Lost or Withdrawn.
• (iv) SMS verification errors resulting from an incorrect phone number or being incorrectly entered.

If you are asked for a verification code and have not received one by SMS, please contact either your Account Manager or the System Manager to confirm your mobile phone number is correct. If the system is persistently unable to supply you with an SMS code, please contact the System Manager.

If you are from a Practice and have forgotten your Username you will need to contact either your Practice Manager or the System Manager. If you are from a Client and have either forgotten your username or believe your Account(s) to be Abandoned, Lost or Withdrawn, you will need to contact either your Account Manager or the System Manager. If you know your username and know it is valid, but have forgotten your Access Key or Password, you can retrieve a new Access Key or Password from the facility below.